Shipping & Returns - Free Shipping on All orders Over $24
 |
SHIPPING & RETURNS - DOMESTICFREE SHIPPING on All US Orders Over $25 *** Orders typically ship the next business day. Orders placed Saturday-Sunday will ship out Monday. Shipping time does not include Holidays and weekends.
ORDER ARRIVALArrival time with the free shipping is not guaranteed. For guaranteed arrival time, please contact us to purchase an upgraded shipping option for an additional charge. For major metropolitan areas orders shipped via USPS 2-3 Day Priority will arrive in approximately 2 days. Outside major metropolitan areas orders will arrive in approximately 3 days.
Items purchased from ZIMEGOapparel.com are eligible for refund if returned within 30 days of purchase.
DAMAGED ITEMS: If you receive an item that is damaged, please contact customer service immediately. RETURN & EXCHANGE CONDITIONSItems must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:
HOW TO SEND YOUR RETURN OR EXCHANGE
1) Request Return/Refund online or contact customer service - Hello@zimegoapparel.com
2) If you contact us by email, please indicate your order number, reason for return and whether you are exchanging or returning the item(s). 3) For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please send an e-mail with the order number, the item, and size you would like on hold. 4) Pack your item(s) and invoice into the return bag and bring it to your closest USPS office. Click here to find the closest location. 5) Return with USPS First Class Mail and send us the tracking number printed on your receipt.
For returns, please address your return to the following address: ZIMEGO 1471 E. Del Amo Blvd
Carson, CA 90746
AUTHENTICITY & WARRANTYDream Supply / Zimego Clothing only carries merchandise that is authentic, first-run, and purchased directly from the designer. Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Products subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal. Customers are welcome to return any item they are unhappy with.
|