ENJOY FREE SHIPPING ON ALL ORDERS AND 2-3 DAY EXPEDITE SHIPPING ON ORDERS OVER $75
30-Day Return Policy.
We hope you love your purchase but if you don't, we're happy to process a new order or issue you a refund.
Returns shipping is NOT free and you have up to 30 days from ship date to return or exchange items by mail that are purchased directly from zimegoapparel.com.
Full details of all our return policies can be found on our Shipping and Return page.
You don't need to contact us prior to returning your parcel, simply click HERE (https://zimego.returnscenter.com/) to request a return and follow the instruction.
In order to receive a full amount refund, your return item must meet the following conditions:
- must be received within 30 days of receiving your order
- must be new and unworn with all original swing tags attached
- must not be marked as a Final Sale item on our website (this is in the product description and applies to all styles which are reduced to $20 and under)
- must not smell of perfume, deodorant or washing power
We will inspect all return items upon receipt - any returns which fail to comply with the above will be sent back to you.
Expedite or additional shipping service paid by customer is not refundable unless marked as lost during transit.
The cost of return shipping is at the customer's expense - we will not refund or add credit or the cost of return postage.
We will not process returns until your item is received by us.
Please note that while very effort is made to accurately display the colour of our garments, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
We package and ship your order as soon as we get credit card authorization and verification. Based on our warehouse location and your shipping address, we determine the most efficient shipping carrier for your order. The carriers that may be used include, the U.S. Postal Service (USPS), United Parcel Service (UPS) and FedEx.
STANDARD - FREE
FREE standard shipping orders typically arrive in 5 to 7 business days from the date your order was placed.
We offer 2-3 Day FREE EXPEDITE SHIPPING for all U.S orders of $75 or more.
Expedited shipping orders must be received and credit card authorized by 12 pm PT Monday – Thursday, for delivery in 2-3 business days. Expedited shipping to rural routes and remote locations typically arrives within 3 business days.
(Expedited delivery to rural and remote locations may require an additional 1–2 business days and may not be available for certain remote locations)
Please specify in the delivery instructions at the Checkout if you would like your parcel left in a safe place.
For information on international orders, click HERE (https://www.zimegoapparel.com/pages/international-shipping-disclaimer)"