FREE 2-3 DAY PRIORITY SHIPPING on All US Orders Over $50
*** Orders typically ship the next business day. Orders placed Saturday-Sunday will ship out Monday.
SHIPPING RATES (U.S.)
USPS First Class Mail (4 to 7 Days)
USPS 2-3 DAY PRIORITY MAIL
FREE Orders Over $50
2 DAY EXPRESS
Arrival time with the free shipping is not guaranteed. For guaranteed arrival time, please contact us to purchase an upgraded shipping option for an additional charge. For major metropolitan areas orders shipped via USPS 2-3 Day Priority will arrive in approximately 2 days. Outside major metropolitan areas orders will arrive in approximately 3 days.
RETURNS & EXCHANGES
Items purchased from DREAMSUPPLYCLOTHING.com are eligible for refund if returned within 30 days of purchase.
A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.
Original shipping cost paid for your shipment may be charged and deducted from your total refund amount.
Products: We do not accept returns on products that have been used, worn, damaged and washed.
Shipping Charges: Shipping charges for the upgraded shipping service are not refundable.
Holiday Returns: During the Holiday season (Nov. 1st - Dec 25th), we will accept your return after 30 days so long as it is received by January 10th.
DAMAGED ITEMS: If you receive an item that is damaged, please contact customer service immediately.
RETURN & EXCHANGE CONDITIONS
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:
Tops and Dresses: Please be careful of makeup or deodorant rubbing off on the garment.
Shoes: Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.
Swimwear and lingerie: Please try on over underwear for sanitary reasons. Do not remove protective slip.
HOW TO SEND YOUR RETURN OR EXCHANGE
1) Request Return/Refund online or contact customer service - Hello@zimegoapparel.com 2) If you contact us by email, please indicate your order number, reason for return and whether you are exchanging or returning the item(s). 3) For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please send an e-mail with the order number, the item, and size you would like on hold. 4) Pack your item(s) and invoice into the return bag and bring it to your closest USPS office. Click here to find the closest location.
5) Return with USPS First Class Mail and send us the tracking number printed on your receipt.
For returns, please address your return to the following address:
1471 E. Del Amo Blvd
Carson, CA 90746
AUTHENTICITY & WARRANTY
Dream Supply / Zimego Clothing only carries merchandise that is authentic, first-run, and purchased directly from the designer. Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Products subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal.
Customers are welcome to return any item they are unhappy with.